Michael Brandt
Founder & Senior Consultant, CX-Excellence.com
Certified Customer Experience Professional (CCXP), Certified Quality Manager (DGQ), NPS2 Certified 25 years hands-on customer-facing management experience with a global multinationational
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Topics
The person has expertise delivering talks on the following subjects.
Customer Experience
Voice Of Customer
Customer Journey Mapping
Complaint Management
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Bio
Michael is a CX Strategist with many years’ experience implementing CX programs in global multi-cultural organizations. With over 25 years’ activity in B2B customer-facing operations, Michael now assists B2B companies with their CX strategy, Customer Journey Mapping, VoC programmes and complaint management processes. From 2012-2020 he was responsible for Process Excellence in Customer Care across the ABB Group’s worldwide network. Apart from being a Certified Customer Experience Professional, Michael also has qualifications in Lean 6 Sigma, Quality Management, NPS 2, and Risk Management. He studied Business Economics at the University of Zürich in Switzerland. Michael founded CX-Excellence.com in 2020 and is based near Lugano, Switzerland. He is also a founder member of the European Customer Experience Organization.
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